Privacy Policy

Privacy Policy

Last Updated: April 2026

Quietode ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password
  • Shipping Information: Address, phone number
  • Payment Information: Credit card details (processed securely by Stripe and PayPal; we do not store full card numbers)
  • Communication Data: Messages, feedback, customer service inquiries
  • Cookies & Tracking Data: Browser type, IP address, pages visited, device information

2. How We Use Your Information

We use collected information to:

  • Process orders and payments
  • Send order confirmations and shipping updates
  • Provide customer support
  • Send marketing emails (with your consent via Klaviyo)
  • Improve our website and services
  • Comply with legal obligations
  • Detect and prevent fraud

3. Data Sharing & Third-Party Processors

We share your data with trusted third parties only as necessary:

  • Shopify: E-commerce platform and order management
  • Stripe & PayPal: Payment processors (PCI-DSS compliant)
  • Klaviyo: Email marketing platform
  • Shipping Partners: Fulfillment and delivery

We do not sell your personal data to third parties.

4. International Data Transfers

As a EU-based business serving the EU, we maintain data within EU servers where possible. Where international transfers occur, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).

5. Your Data Rights (GDPR)

As an EU resident, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (right to be forgotten)
  • Portability: Receive your data in a structured format
  • Objection: Opt-out of marketing communications anytime
  • Complaint: Lodge a complaint with your local data protection authority

To exercise these rights, contact us at davide.bartoletti.31@gmail.com.

6. Cookies & Tracking

We use cookies for:

  • Session management (essential)
  • Remembering preferences (functional)
  • Analytics and performance (Google Analytics)
  • Marketing personalization (optional, requires consent)

You can manage cookie preferences in your browser settings.

7. Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular security audits. However, no method is 100% secure; use strong passwords and report suspicious activity.

8. Data Retention

We retain personal data as long as necessary for business purposes and legal compliance. You can request deletion anytime (subject to legal obligations).

9. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from children. If we discover we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or prominent website notice.

11. Contact Us

For privacy questions, data subject requests, or concerns:

Email: davide.bartoletti.31@gmail.com
Company: Quietode